Return Policy

We believe that it’s important to treat our customers with respect and fairness - and that in return our customers will do the same. We stand behind our products and want our customers to be happy. We handle returns on a case-by-case basis and will do everything we can to make our customers satisfied. All returns will be applied with the same payment method as originally received. To complete your return, we require a receipt or proof of purchase.

Non-returnable items:
Gift cards (physical or digital)
Fragrance Guide or any product samples

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at hello@oligie.com.

Returns or Exchanges
If you need to make an exchange or return your items, send us an email at hello@oligie.com and send your item to:
12441 South 900 East #250, Draper UT 84020, United States.

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.